General

1. What is Exola Play?

Exola Play is a mobile gaming platform where you can play exciting games, compete with other players, earn rewards, and stand a chance to win cash prizes through competitions.

2. Is Exola Play free to join?

Yes. Creating an Exola Play account is completely free.

3. How do I create an account?

Visit www.exola.net on your mobile phone. Once you're on the website, you'll be prompted to download the Exola Play app. Install the app, register with your details, and log in to start playing.

4. Can I have more than one account?

No. Only one account is allowed per user. Creating multiple accounts or attempting to abuse the system may result in your account being suspended or permanently banned.

Games & Competitions

5. How do competitions work?

Players compete by completing levels and earning the highest scores during the competition period. The top-ranked players at the end of the competition win cash prizes.

6. Which game is currently used for the weekly competition?

The weekly competition currently runs on Bubble Blast.

7. How many levels count toward the weekly competition?

Sunday to Friday: Only your first 10 completed levels each day count toward the weekly leaderboard.
Saturday: The daily limit is removed, allowing unlimited completed levels until the competition closes.

8. Can I check my current position?

Yes. You can view your current ranking on the competition leaderboard within the app.

9. Will levels played after my daily limit count?

No. Once you've completed your 10 qualifying levels for the day (Sunday–Friday), additional levels will not count toward the weekly competition. On Saturday, all completed levels count until the competition ends.

Data Rewards

10. When are Data Rewards available?

Data Rewards are available every day from 6:00 PM to 9:00 PM (WAT).

11. Can I play outside the Data Reward period?

Yes. You can play at any time, but you'll only earn Data Rewards between 6:00 PM and 9:00 PM.

12. Why didn't I receive Data Rewards?

You may not receive Data Rewards if:

You played outside the reward period.
The day's allocated Data Rewards have been exhausted.
You have reached the 3GB weekly earning limit.
There was a temporary processing delay.

13. What does it mean when Data Rewards are exhausted?

It means all the MB allocated for that day has been claimed. New Data Rewards will become available again from 6:00 PM the following day.

14. Will MB still be deducted when I play outside the reward period?

Yes. Gameplay still consumes MB even when Data Rewards are not active.

15. Is there a weekly limit on Data Rewards?

Yes. You can earn up to 3GB of Data Rewards per week. Once you reach this limit, you won't receive additional Data Rewards until the following week, even if you continue playing.

Game Rewards

16. What are the rewards and deductions for each game?

Exola Pick

Win: Earn 50MB
Lose: 2MB is deducted from your data balance.

Complete the Lyrics

This game currently has no data reward or deduction.

Bubble Blast

Every completed level: Earn 50MB
If the ball touches the skull: 5MB is deducted from your data balance.

17. Can my data balance go below 0MB?

No. Your data balance can never go below 0MB, regardless of the game you play.

Referral Rewards

18. How do referral rewards work?

Share your referral link or code with new users. Once they meet the referral requirements, you'll receive referral rewards.

19. Can referral rewards be withdrawn as data?

No. Referral rewards can only be converted to cash.

20. What is the minimum conversion?

The minimum conversion is 15GB = ₦5,000.

21. When are referral conversions processed?

Referral reward conversions are processed every Tuesday.

Withdrawals

22. How do I withdraw my competition winnings?

If you win a competition, submit your withdrawal request during the announced withdrawal period.

23. Why is my withdrawal delayed?

Your withdrawal may be delayed if:

Your account details do not match.
Your account is still under verification.
Your withdrawal is being reviewed.

24. What details must match before withdrawing?

Make sure the following details match:

Your Exola Play account name
Your bank account name
Your registered account details.

Failure to provide matching details may result in your withdrawal being rejected.

Account

25. I forgot my password. What should I do?

Use the Forgot Password option in the app or contact customer support for assistance.

26. How do I recover my old account?

Contact customer support with your registered details so the team can help recover your account.

27. Can I delete my account?

Yes. Contact customer support to request account closure or deletion.

28. Why was my account banned?

Accounts may be suspended or permanently banned for:

Creating multiple accounts.
Cheating or exploiting the platform.
Fraudulent activities.
Violating Exola Play's Terms and Conditions.

Technical Support

29. The app isn't working. What should I do?

Try the following:

Refresh the app.
Restart your phone.
Update to the latest version.
Check your internet connection.

If the issue continues, contact customer support.

30. I completed a level, but it didn't count.

Ensure the level was fully completed and qualified under the competition rules. If the problem persists, contact support with your User ID and a screenshot.

31. My reward hasn't reflected.

Rewards may take a little time to process. If it takes unusually long, contact customer support for assistance.

Customer Support

32. How can I contact Exola Play?

For assistance, contact any of the following support lines:

0707 669 7227
0702 655 1900
0702 645 3183

Fair Play Policy

33. Does Exola Play monitor cheating?

Yes. Exola Play actively monitors for cheating, multiple accounts, automated gameplay, fraud, and other forms of abuse. Accounts found violating the rules may lose rewards, be disqualified from competitions, or be permanently suspended.

34. Where can I get the latest Exola Play updates?

Visit https://www.exolaplay.com/ regularly for the latest news, game updates, competitions, new features, announcements, tips, and guides. You can also follow Exola Play's official communication channels to stay informed about everything happening on Exola Play.

RUFAI OSENI GETS DRAGGED OVER BLAQbonez INTERVIEW

Exola Play – Frequently Asked Questions (FAQ)