“I was debited 500,000 since May 2, Recipient Hasn’t gotten the money” - UBA CUSTOMER

A lady who identifies herself as Kelechi Okoye, recently narrated how that on the 2nd of May she made a transfer of N500,000 from her United Bank for Africa (UBA) business account to a Fidelity Bank account which belongs to Air Peace Airline and close to two months later, the recipient hasn’t received the money.

“Since making the transfer, the recipient has not received the money. I’ve written to UBA on several occasions to let them know that the money did not get to the recipient, and that they would have to reverse my money, but till we speak, they have refused to return the money to my business account,” said Okoye who is an air travel agent based in Lagos State.

Interestingly, she said she made a transfer of 500, 000 on that same account to Fidelity Bank and the transfer was successful.

“On the same day, that is May 2, I initiated another N500,000 payment from my Access Bank account to the same Fidelity Bank account and it was successful.

“UBA did not initially respond to my mails, but at a point, they issued a response claiming that the money did get to the Fidelity Bank account I had sent the sum to

“When I reached out to Air Peace, the recipient, they checked my payment records with them and were able to establish the fact that the only amount they received from me for that day was the transfer I made from my Access Bank account.

“The transaction reference on the recipient’s statement also tallied with the reference generated from the transaction I made using my Access Bank account.

“They also sent me evidence to back their claim up. There was no proof to show that the money ever got to the Fidelity Bank account from UBA.”

When an enquiry regarding the issue was made to the customer care unit of the bank through email by a staff of the Foundation For Investigative Journalism FIJ, a representative of the bank who said her name was Olawunmi said the transaction ran successfully.

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“Please be informed that our settlement reports confirm that the transaction was successful to the beneficiary. Kindly be advised to contact the beneficiary to confirm the status of the transaction or please revert with the beneficiary’s statement of account to enable us further assist.” Olawunmi wrote.

This statement made by Olawunmi on behalf of UBA was immediately countered by Kelechi Okolie. She said it was all lies and that based on her findings and the receipts at her disposal, she was sure that the money still remains with the bank.

“Kindly note that the response is a hogwash. The recipient is Air Peace, and they have confirmed time and again that the money didn’t get to them,” Okolie insisted.

“I have attached evidence and even sent the response from Air Peace to UBA. The money didn’t get to them (Air Peace). UBA is with the money.” 

As at the time of posting this story, the case is yet to be solved.